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<?php session_start(); require_once 'db.php'; if (!isset($_SESSION['user_id'])) { header('Location: login.php'); exit; } if (!isset($_SESSION['csrf_token'])) { $_SESSION['csrf_token'] = bin2hex(random_bytes(32)); } $errors = []; $success = ''; if (isset($_SESSION['success_message'])) { $success = $_SESSION['success_message']; unset($_SESSION['success_message']); } if ($_SERVER['REQUEST_METHOD'] === 'POST') { if (!isset($_POST['csrf_token']) \|\| $_POST['csrf_token'] !== $_SESSION['csrf_token']) { die('Invalid request'); } $db = new Database(); $conn = $db->connect(); $subject = trim(filter_input(INPUT_POST, 'subject', FILTER_SANITIZE_STRING)); $description = trim(filter_input(INPUT_POST, 'description', FILTER_SANITIZE_STRING)); $priority = trim(filter_input(INPUT_POST, 'priority', FILTER_SANITIZE_STRING)); if (empty($subject)) { $errors[] = "Subject is required"; } if (empty($description)) { $errors[] = "Description is required"; } if (empty($priority)) { $errors[] = "Priority is required"; } $allowed_priorities = ['low', 'medium', 'high']; if (!in_array($priority, $allowed_priorities)) { $priority = 'medium'; } if (empty($errors)) { try { $conn->beginTransaction(); $stmt = $conn->prepare(" INSERT INTO support_tickets (user_id, subject, description, priority, status, created_at) VALUES (?, ?, ?, ?, 'open', NOW()) "); if (!$stmt->execute([$_SESSION['user_id'], $subject, $description, $priority])) { throw new Exception("Failed to create ticket"); } $ticket_id = $conn->lastInsertId(); $stmt = $conn->prepare(" INSERT INTO ticket_notifications (ticket_id, user_id, message, created_at) VALUES (?, ?, ?, NOW()) "); $message = "Your ticket #{$ticket_id} has been created and is being reviewed by our support team."; if (!$stmt->execute([$ticket_id, $_SESSION['user_id'], $message])) { throw new Exception("Failed to create notification"); } $conn->commit(); $_SESSION['success_message'] = "Ticket #{$ticket_id} has been successfully created!"; header('Location: ' . $_SERVER['PHP_SELF']); exit; } catch (Exception $e) { $conn->rollBack(); $errors[] = "An error occurred while creating the ticket. Please try again."; error_log("Ticket creation error: " . $e->getMessage()); } } } ?> <!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>Create Support Ticket - Imators</title> <link href="https://fonts.googleapis.com/css2?family=Poppins:wght@300;400;500;600&display=swap" rel="stylesheet"> <script src="https://cdn.tailwindcss.com"></script> <style> body { font-family: 'Poppins', sans-serif; background: linear-gradient(135deg, #000000, #0a0a0a, #141414); background-attachment: fixed; } .glass-effect { backdrop-filter: blur(16px); background: rgba(255, 255, 255, 0.02); border: 1px solid rgba(255, 255, 255, 0.05); } .gradient-border { position: relative; background: linear-gradient(145deg, rgba(26, 26, 26, 0.8), rgba(45, 45, 45, 0.4)); padding: 1px; } .gradient-border::before { content: ''; position: absolute; inset: -1px; padding: 1px; background: linear-gradient(145deg, rgba(255, 255, 255, 0.12), rgba(255, 255, 255, 0.03)); -webkit-mask: linear-gradient(#fff 0 0) content-box, linear-gradient(#fff 0 0); mask: linear-gradient(#fff 0 0) content-box, linear-gradient(#fff 0 0); -webkit-mask-composite: xor; mask-composite: exclude; } .success-animation { animation: fadeInUp 0.6s cubic-bezier(0.4, 0, 0.2, 1); } @keyframes fadeInUp { from { opacity: 0; transform: translateY(20px); } to { opacity: 1; transform: translateY(0); } } </style> </head> <body class="bg-black min-h-screen text-white py-8"> <div class="max-w-4xl mx-auto px-4"> <div class="flex justify-between items-center mb-8"> <a href="dashboard.php" class="flex items-center space-x-2"> <svg class="w-6 h-6" fill="none" stroke="currentColor" viewBox="0 0 24 24"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M10 19l-7-7m0 0l7-7m-7 7h18" /> </svg> <span>Back to Dashboard</span> </a> <img src="https://cdn.imators.com/logo.png" alt="Imators Logo" class="h-8"> </div> <?php if ($success): ?> <div class="bg-green-500/10 border border-green-500/20 text-green-400 p-4 rounded-lg mb-8 success-animation"> <div class="flex items-center"> <svg class="w-5 h-5 mr-3" fill="none" stroke="currentColor" viewBox="0 0 24 24"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M5 13l4 4L19 7" /> </svg> <?php echo htmlspecialchars($success); ?> </div> </div> <?php endif; ?> <?php if (!empty($errors)): ?> <div class="bg-red-500/10 border border-red-500/20 text-red-400 p-4 rounded-lg mb-8 success-animation"> <?php foreach ($errors as $error): ?> <div class="flex items-center mb-2 last:mb-0"> <svg class="w-5 h-5 mr-3" fill="none" stroke="currentColor" viewBox="0 0 24 24"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 8v4m0 4h.01M21 12a9 9 0 11-18 0 9 9 0 0118 0z" /> </svg> <?php echo htmlspecialchars($error); ?> </div> <?php endforeach; ?> </div> <?php endif; ?> <div class="gradient-border rounded-xl overflow-hidden"> <div class="glass-effect p-6 sm:p-8"> <div class="flex items-center mb-6"> <svg class="w-6 h-6 mr-3" fill="none" stroke="currentColor" viewBox="0 0 24 24"> <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M7 8h10M7 12h4m1 8l-4-4H5a2 2 0 01-2-2V6a2 2 0 012-2h14a2 2 0 012 2v8a2 2 0 01-2 2h-3l-4 4z" /> </svg> <h1 class="text-2xl font-semibold">Create Support Ticket</h1> </div> <p class="text-sm font-light text-left">Creating a ticket allows our customers to get help with a product. Our systems prevent you from abusing the system, but be aware that behind you, humans are reading, so please be respectful ;)</p> <form action="" method="POST" class="space-y-6" id="ticketForm"> <input type="hidden" name="csrf_token" value="<?php echo $_SESSION['csrf_token']; ?>"> <div> <label class="block text-sm font-medium text-gray-300 mb-2">Subject</label> <input type="text" name="subject" required value="<?php echo htmlspecialchars($subject ?? ''); ?>" class="w-full px-4 py-3 rounded-lg bg-black/50 border border-white/10 focus:border-white/30 focus:outline-none" placeholder="Brief description of your issue"> </div> <div> <label class="block text-sm font-medium text-gray-300 mb-2">Priority</label> <select name="priority" required class="w-full px-4 py-3 rounded-lg bg-black/50 border border-white/10 focus:border-white/30 focus:outline-none"> <option value="low" <?php echo ($priority ?? '') === 'low' ? 'selected' : ''; ?>>Low</option> <option value="medium" <?php echo ($priority ?? 'medium') === 'medium' ? 'selected' : ''; ?>>Medium</option> <option value="high" <?php echo ($priority ?? '') === 'high' ? 'selected' : ''; ?>>High</option> </select> </div> <div> <label class="block text-sm font-medium text-gray-300 mb-2">Description</label> <textarea name="description" required rows="6" class="w-full px-4 py-3 rounded-lg bg-black/50 border border-white/10 focus:border-white/30 focus:outline-none resize-none" placeholder="Please provide detailed information about your issue..."><?php echo htmlspecialchars($description ?? ''); ?></textarea> </div> <div class="flex justify-end gap-4"> <a href="dashboard.php" class="px-6 py-2 rounded-lg border border-white/10 hover:bg-white/5 transition-colors text-gray-300"> Cancel </a> <button type="submit" class="px-6 py-2 bg-white text-black rounded-lg font-medium hover:bg-gray-100 transition-all"> Create Ticket </button> </div> </form> </div> </div> </div> <script> document.getElementById('ticketForm').addEventListener('submit', function(e) { if (this.submitted) { e.preventDefault(); return; } const submitButton = this.querySelector('button[type="submit"]'); submitButton.disabled = true; submitButton.innerHTML = ` <svg class="animate-spin -ml-1 mr-3 h-5 w-5 inline-block" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24"> <circle class="opacity-25" cx="12" cy="12" r="10" stroke="currentColor" stroke-width="4"></circle> <path class="opacity-75" fill="currentColor" d="M4 12a8 8 0 018-8V0C5.373 0 0 5.373 0 12h4zm2 5.291A7.962 7.962 0 014 12H0c0 3.042 1.135 5.824 3 7.938l3-2.647z"></path> </svg> Creating ticket... `; this.submitted = true; }); const messages = document.querySelectorAll('.success-animation'); if (messages.length) { setTimeout(() => { messages.forEach(msg => { msg.style.opacity = '0'; setTimeout(() => msg.remove(), 300); }); }, 5000); } </script> </body> </html>

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